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Worldwide Partner Conference 2013
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WPC Registration FAQs 
  1. Registration & Housing Customer Support Contact Information

    The Microsoft Worldwide Partner Conference Registration Team
    Need Help? https://wwpartnerconference.uservoice.com/knowledgebase
    Email: WWPartnerConference@microsoft.crgevents.com

  2. Registration Returning Services  

    Registration Returning Services
    You may review and make changes to your registration information by visiting the Registration website. Once you have logged in you may:
    • Edit or cancel your registration
    • View and print your current confirmation information
    • Create or edit hotel reservations
    • View and print a copy of your current invoice or receipt
    3.  
  3. Registration Cancellation, Refund, and Substitution Policy

    All registration cancellations and downgrades to pass type must be received online or in writing via email to wwpartnerconference@microsoft.crgevents.com by the dates and times listed below.

    • All Access Conference Pass

      Prior to May 8, 2013 at 11:59 p.m. Pacific Time Full refund minus US $300 processing fee
      May 9, 2013 at 12:00 a.m. Pacific Time and onward No refund

    • Day Passes and The Commons Expo Only Day Passes: Passes are non-refundable.
    • Guest Evening Event Passes: A refund will be issued for cancelled evening event passes, unless the registrant has already checked into the conference, at which point no refund will be issued.
    • No refunds for any reason will be issued after September 13, 2013.
    • Passes cannot be shared or used by anyone other than the person on the registration; name badges used by anyone other than the actual registrant may be revoked without refund.
    • Merchandise: Full refunds for merchandise are available only to those who cancel their registration or are otherwise unable to attend the event.


    Substitutions:
    Name change substitutions are allowed for all pass types for the same registration fee. Substitutions (pre-event and onsite) must follow the process below or the new registrant is subject to paying the current registration fee.

    • The substituting attendee must be from the same company. The original attendee should not cancel the registration.
    • The original attendee must sign in to the active registration account. Select the Substitution option and follow the instructions. The Registration Team will email the new attendee instructions to complete the substitution.
    • The Registration Team will facilitate the transfer of hotel reservations through 5:00 p.m. Pacific Time on Monday, June 17, 2013. Substitutions requested after 5:00 p.m. Pacific Time on Monday, June 17, 2013 require the attendee to contact the hotel directly with reservation changes and cancellations.
    • The registrant is responsible for canceling or changing travel reservations.


    Merchandise: Full refunds for merchandise are available only to those who cancel their registration or are otherwise unable to attend the event.